As of January 18, 2026
1.1 These General Terms and Conditions (“GTC”) apply to all offers, contracts, deliveries and services from Fritz GmbH, Giessliweg 58a, 4057 Basel, Switzerland (“Entrepreneur”).
1.2 Our services (in particular painting, plastering, drywall construction and ancillary services) are - as far as legally applicable - provided as a work contract (success is owed).
1.3 The purchaser/customer is any natural or legal person who receives services from the entrepreneur. B2C = consumer, B2B = entrepreneur/company.
1.4 Differing conditions from the customer only apply if the entrepreneur accepts them in writing (e-mail is sufficient). Individual agreements (offer/order confirmation) take precedence over these General Terms and Conditions.
2.1 Offers are valid for 30 days – unless otherwise stated.
2.2 A contract is concluded by:
written acceptance of the offer (also possible by email), or
Order confirmation from the entrepreneur, or
Execution begins after the order is placed.
2.3 Ranking in the event of contradictions: (1) contract/order confirmation, (2) offer including attachments (room list, color/material concept), (3) these general terms and conditions.
3.1 The decisive factor is the scope of services defined in the offer/order confirmation.
3.2 Tolerances customary in the industry (e.g. minimal color/structure/gloss level deviations due to background, light, batches) are not considered defects, provided that the agreed function/quality is achieved overall.
3.3 The entrepreneur is entitled to use equivalent materials/processes if technically necessary (e.g. delivery bottleneck) without significant reduction in quality.
The purchaser ensures in particular:
4.1 free access to the construction site (keys/badges/contact person) at agreed times,
4.2 Freedom of construction of the areas to be worked on as agreed (furniture/objects removed or protection ordered as an additional service),
4.3 Electricity/water/heating/ventilation, if necessary for execution,
4.4 timely information on special features (moisture, mold, cracks, old coatings, nicotine/grease exposure, sensitive surfaces, etc.),
4.5 Necessary consents (landlord/administration/floor ownership), unless expressly granted by the entrepreneur.
The purchaser bears the consequences of a lack of cooperation (waiting times, additional costs, postponements).
5.1 Dates are only binding if confirmed in writing as “binding”.
5.2 Impediments (e.g. lack of access, third-party trades, unprepared areas, delay in delivery, official orders, force majeure) entitle you to postpone the deadline appropriately and to charge the additional costs incurred.
5.3 Working hours, noise and construction site regulations are based on agreement or local requirements (house rules/administration).
6.1 Prices are in CHF according to the offer. The entrepreneur is subject to VAT; Unless otherwise stated, VAT is shown additionally (VAT number will be added as soon as available).
6.2 Advance account / payment plan (standard unless otherwise agreed):
40% deposit when placing the order,
40% partial invoice when an agreed milestone is reached (e.g. “50% of the areas completed” or “after partial acceptance of stage 1”),
20% final invoice after acceptance (or after the last partial acceptance).
6.3 Directing work (hourly rate) and materials will be billed according to reports/receipts, if agreed.
7.1 Unless otherwise agreed, invoices are payable net within 10 days.
7.2 In the event of late payment, the purchaser owes default interest of 5% p.a. from the due date as well as reasonable reminder/collection costs. (Art. 104 CO provides for 5% as statutory default interest.)
7.3 In the event of a delay or reasonable doubt about solvency, the entrepreneur is entitled to suspend services after notification. Dates will be postponed accordingly; The customer bears additional costs.
7.4 (B2B primarily) Offsetting/retention by the customer is only permitted for undisputed or legally established claims.
8.1 Services outside the offer are supplements (e.g. additional areas, additional covering work, additional subsurface renovation, special primers).
8.2 Supplements will, if possible, be offered before execution or at least announced in writing and billed according to the effort or supplementary offer.
8.3 If it emerges during execution that the substrate assumptions are incorrect (e.g. loose old coating), this is considered an addendum/obstruction (points 5 and 11).
9.1 After completion, the entrepreneur requests acceptance. This is done through a joint inspection with a protocol or written confirmation (e-mail is sufficient).
9.2 Partial acceptance (e.g. in stages/rooms) is permitted. With partial acceptance, the affected parts of the work are deemed to have been accepted; Complaints/limitation rules for these parts of the work start from partial acceptance.
9.3 If there is no acceptance despite a request and the work (or part of the work) is used or further processed, it is deemed to have been accepted provided that no significant defects are reported in a timely manner.
10.1 Notification of defects in writing: Defects must be reported in writing (e-mail is sufficient) and described specifically (location/type, ideally photos). The purchaser must grant the entrepreneur access to the inspection/repair.
10.2 Notice period (construction defects, statutory): For construction defects, a notice period of 60 days applies from January 1, 2026 for obvious defects from delivery/acceptance and for hidden defects from discovery; this period may not be shortened.
10.3 Priority of repair: The entrepreneur has the right to repair reported defects within a reasonable period of time. (The right to make improvements is central in construction practice, including in SIA practice.)
10.4 No third-party commissioning without a grace period: The customer may not commission a third-party company to rectify the defect and may not deduct/offset any costs before:
the entrepreneur was informed in writing about the defect and
a reasonable grace period for improvement has been set and has expired unused.
Exception: urgent immediate measures to reduce damage (emergency) - in this case the entrepreneur must be informed immediately.
10.5 Only if the repair fails or is refused without justification can further rights (e.g. reduction) be asserted within the framework of the applicable law.
10.6 Normal wear and tear, improper use/cleaning and interventions by third parties after acceptance do not constitute liability for defects.
11.1 The offer is based on visual inspection and information provided by the purchaser. Hidden subsurface defects (moisture, mold, salt efflorescence, loose old coatings, hollow spots, etc.) may only become visible during work.
11.2 Harmful substances: If materials contaminated with harmful substances are suspected (e.g. asbestos, PCBs, lead in old paint, etc.), the entrepreneur is entitled to immediately interrupt the work until a professional clarification/approval has been received. Additional effort, protective measures, clarifications and deadline sequences are considered an addendum (section 8) if the cause is not the responsibility of the entrepreneur.
11.3 The customer is responsible for official requirements/approvals regarding harmful substances, unless expressly agreed otherwise.
12.1 The entrepreneur is liable in accordance with the statutory provisions. Limitations of liability only apply to the extent legally permissible (no exclusion for intent/gross negligence).
12.2 To the extent permissible, liability is excluded for:
indirect damage/consequential damage (e.g. loss of use),
Damage from unrecognizable or undisclosed subsurface/building structure problems,
Damage caused by third-party trades or subsequent interventions by the customer/third party,
normal wear and tear and improper handling.
12.3 The purchaser has an obligation to mitigate damages.
13.1 Material remains the property of the entrepreneur until full payment has been made, to the extent legally permissible.
13.2 Disposal/removal is only due if agreed in the offer.
The entrepreneur may use suitable subcontractors. Fritz GmbH always remains the contractual partner of the customer.
15.1 The entrepreneur may take project photos for documentation.
15.2 Publication as a reference (website/social media/portfolio) only if no unnecessary personal data/private details are visible or the purchaser expressly approves this (e.g. via checkbox in the offer/acceptance protocol).
In the event of outstanding claims, the entrepreneur reserves the right to assert statutory security rights, in particular the builder's lien; The entry must be made no later than 4 months after completion of the work.
17.1 The customer can generally terminate a work contract at any time before completion; In this case, the services provided up to that point, including a share of the profit, less any costs saved, must be paid for (billing pro rata).
17.2 In addition, material/external services that have already been triggered and cannot be canceled must be replaced.
In the event of events beyond our control (natural events, official measures, supply chain disruptions, etc.), deadlines are extended appropriately. Claims for damages are excluded to the extent permitted.
The data protection declaration of Fritz GmbH applies (including Wix/Typeform/Tracking). Cookie/tracking settings are made in accordance with the data protection declaration and the opt-out/consent options offered (EDÖB guidelines/cookies).
Swiss law applies. The place of jurisdiction is – to the extent permissible – Basel-Stadt.
If individual provisions are invalid, the rest will remain in effect. Instead of the invalid provision, a regulation that comes closest to the economic purpose applies.